Centralised Query Handling Platform
Track number of queries generated, queries attended, queries resolved, queries escalated etc. with date and time for each action. Complete payment dispute resolutions and reconciliation to ensure error free and smooth application processing.
Smart Ticketing system to auto-assign queries. Notify the respective staff to address grievances effectively and timely. Categorise queries as General/Admission/Technical query etc. for auto assignment.
Measure the quality of resolution provided by the concerned staff on the basis of the feedback provided directly from the applicant.
Auto-assign query tickets to respective staff based on query category, forms etc.
Resolve queries more effectively and timely with a centralised system.
Measure the quality of resolution basis the applicant’s feedback.
Track number of queries generated, queries attended, queries resolved, queries escalated etc. with date and time for each action real-time activity reporting board.
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We are happy to discuss your Institution's requirements and provide the best fit solution.