Support Desk

Centralised Query Handling Platform for multi-channel support to leads and applicants via call, email,
sms because an unanswered query can cause you an application or even worst, an enrolment.

Centralised Query Handling Platform

Centralised Query Handling Platform

Track number of queries generated, queries attended, queries resolved, queries escalated etc. with date and time for each action. Complete payment dispute resolutions and reconciliation to ensure error free and smooth application processing.

Query Allocation

Smart Ticketing system to auto-assign queries. Notify the respective staff to address grievances effectively and timely. Categorise queries as General/Admission/Technical query etc. for auto assignment.

Query Allocation
Feedback Management

Feedback Management

Measure the quality of resolution provided by the concerned staff on the basis of the feedback provided directly from the applicant.

Support Desk Benefits
01

Auto-assign query tickets to respective staff based on query category, forms etc.

02

Resolve queries more effectively and timely with a centralised system.

03

Measure the quality of resolution basis the applicant’s feedback.

04

Track number of queries generated, queries attended, queries resolved, queries escalated etc. with date and time for each action real-time activity reporting board.

Ready to get started?

We are happy to discuss your Institution's requirements and provide the best fit solution.