Query Management System
Make your support even more accessible with a dedicated Query Management System. Allow your candidates to drop their queries right from their dashboard and the real time notifications keep them updated as to when you’ve replied to their queries.
The Candidate Dashboard is also equipped with links to frequently asked questions (FAQs) and displays metrics at a glance, which cuts down on the time spent recreating searches or queries. Say goodbye to sifting through tons of emails and phone calls to help out your students.
Robust Admissions Support
Managing queries from leads and applicants can be a nightmare if you are not equipped to centralise them for multi-channel support. A manual data entry or a siloed departmental process makes it worse.
NoPaperForms’ Centralised Query Management System offers a lightning fast way to reach out to your prospects. As soon as the candidate raises a query, a ticket gets created. Your team could simply view the query, help the applicant with a reply, and close the conversation immediately so that the candidate could further proceed with the application and complete it until the end without a hassle.
Did we mention it’s smart as well? You have queries flowing in, and it is just as important that your queries are marked for someone who’s the most appropriate to be able to resolve them. On the NoPaperForms Support Desk, you could configure and auto-assign queries based on their nature or type. The respective teams are notified, so that they could work on the resolutions just as quickly!
Say that the payment queries can be allocated in real time to the Finance Team, the hostel queries to the Hostel Warden, and the placement queries to the Placement Team. Just configure the Allocation Logic once, sit back, and relax!
Track the number of queries generated, queries attended, queries resolved, queries escalated etc. with date and time for each action. Complete payment dispute resolutions and reconciliation queries to ensure error free and smooth application processing.
Filter the queries based on Form, Category, Status, Assignee and more. Resolve queries more effectively and timely with a centralised system.
Measure the quality of resolution provided by your teams on the basis of the feedback provided directly from the applicant. The candidates can rate the support received with a positive or a negative feedback and you can always reach out to them to understand their concerns better. This also helps you keep a track of how well you understand the type of student queries.
As with the world today, it is important to ensure a seamless and hassle free experience, and if you’ve ever wanted to measure the effectiveness of all of it, you are at the right place!
Push to FAQ
Feel that a lot of questions that are being asked are repetitive. The Push to FAQ functionality allows you to directly send any query into the FAQ section. Reduce the burden on your admissions and counselling teams and allow them to focus on conversions, while the students have a view of all basic questions readily available.
Simply modify your answer to make it a bit generic, change the formatting if you would want to, and hit Send. It’s actually that simple.